Shipping policy

Processing & Delivery Times

At Lumexa, we strive to process and ship your order as quickly as possible.

  • Processing Time: 1-3 business days
  • Shipping Time: 5-10 business days
  • Total Delivery Time: 6-13 business days from order placement

Please note that business days exclude weekends and holidays. Once your order ships, you will receive a confirmation email with tracking information.

Shipping Methods

We partner with trusted carriers to ensure your products arrive safely. Standard shipping is offered on all orders, and insured options are available at checkout.

Shipping Locations

We currently ship worldwide. Please ensure your shipping address is complete and accurate to avoid delays.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor your package's journey to your doorstep.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions—subscribe to our newsletter to stay informed.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at support@shoplumexa.com within 48 hours of delivery (or expected delivery date for lost packages). We will work with you to resolve the issue promptly.

Address Changes

If you need to modify your shipping address, please contact us immediately at support@shoplumexa.com. Once an order has shipped, we cannot guarantee address changes.

International Orders

For international shipments, please note:

  • Customs fees, duties, and taxes may apply and are the responsibility of the customer
  • International delivery times may vary based on customs processing
  • Tracking may be limited once the package enters your country

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping charges may apply.

Contact Us

If you have any questions about our shipping policy or your order, please contact us:

  • Email: support@shoplumexa.com
  • Hours: Monday - Friday : 9am - 5pm.

Thank you for shopping with Lumexa!